Refund policy

Refund & Return Policy

We want you to love your bouquet. If something is not right, we are here to help.

Return eligibility

Returns are accepted within 30 days of delivery. Kits must be unopened and in their original condition with all packaging and components. Because modeling dough cannot be resold once it is opened, kits with opened or used dough cannot be returned.

How to start a return

Reply to your order confirmation email or reach us through our Contact page with your order number and the reason for your return. We will send you return instructions and the return address.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take a few extra days to post it.

Damaged, defective or missing parts

If your kit arrives damaged, defective, or missing dough, tools or the vase, send us clear photos within 7 days of delivery and we will send a replacement or issue a refund at no extra cost to you.

Exchanges

Want the other bouquet instead? The fastest way is to return the unopened kit and place a new order for the one you want.

Non-returnable situations

We cannot accept returns for opened or used kits, kits missing parts unless caused by an error on our end, or requests made after the 30 day window.

Questions

Reach us through our Contact page or reply to your order confirmation email and we will get back to you within 24 to 48 hours.